GOT QUESTIONS ABOUT CORRIDORACCESS?
General
GENERAL
What is the CorridorAccess service?
Who should use the CorridorAccess service?
It is important to note that not all Road Authorities are registered with the CorridorAccess service so it is important that you identify and contact any Road Authorities not listed.
How does CorridorAccess work?
It is important to note that not all Road Authorities are registered with the CorridorAccess service so it is important that you identify and contact any Road Authorities not listed.
Why should I use the service?
How much does it cost to obtain a CAR?
Account settings
ACCOUNT SETTINGS
Can I edit my account details?
Can I set default settings for each enquiry?
Enquiry
ENQUIRY
What if I cannot find the location I am looking for?
Which drawing tool should I use?
When you perform a search the map will be automatically positioned with a cursor at the centre of your map. You will then need to use drawing tools to designate your site on the map. There are three drawing tools available:
Line - The Line tool allows you to draw a line to represent your activity.
Area(Polygon) - This tool is used to draw the outline of an area.
Circle – At the centre of your site click and drag outwards, this will result in a circle being drawn to cover your site.
Important: when using the Line and Polygon tools, left click once each time you need to create a corner/change direction; when you’ve finished the drawing, left double click to complete it.
Is there a limit to the size of an enquiry which I can submit?
Yes, the size of an enquiry is limited for each specific drawing tool as follows:
Line – 5km
Area –1kmsq
Circle – 25m to 1km (Diameter)
I have submitted an application, what should I do now?
Details of your application and your contact information will be passed onto all Road Authorities who are signed up to the CorridorAccess service. You will be advised via email and the CorridorAccess site when your request has been received by the Road Authority. You will then receive pre-requisite documents for your review and response.
Important: you must not close any part of the road until you have had your Corridor Access Request approved.
Can I change or cancel an existing enquiry?
Once you submit your enquiry the information is automatically processed and passed onto our Road Authority Members. If you wish to cancel or amend your enquiry you need to call 0800 248 344 and request the desired action.
What is the Enquiry Confirmation used for?
The Enquiry Confirmation is your record of the Road Authorities who have had their Zones of Interest searched against your application details. A Request has been sent to each Road Authority with your contact details. When you receive correspondence back from the Road Authority you should tick them off the list.
It is very important that you make sure you receive information from all Road Authorities on the list provided before commencing any works.
How long is the CAR valid for?
How long do I have to wait to receive my CAR?
How can I get help using the online enquiry system?
History
HISTORY
Can I resubmit old enquiries?
Can I view a history of all my enquiries?
Registration & password
REGISTRATION & PASSWORD
How do I register to use CorridorAccess?
How do I validate my email address?
Can I use the service if I do not validate my email address?
How do I login to CorridorAccess?
I have forgotten my password, how can I retrieve it?
Can I change my password?
System / Computing requirements
SYSTEM / COMPUTING REQUIREMENTS
What Browsers do you support?
- Microsoft Internet Explorer version 8 and above
- Firefox version 10 and above
- Apple Safari version 5 and above
- Google Chrome version 15 and above
Do I have to use an email service?
Do I need to be connected to the Internet?
Do I need a particular screen resolution?
What is Java and do I need it?
Yes you require Java.
Java is a programming language and computing platform first released by Sun Microsystems in 1995. There are lots of applications and websites that will not work unless you have Java installed, and more are created every day. Java is fast, secure, and reliable. From laptops to datacenters, game consoles to scientific supercomputers, cell phones to the Internet.
Java is available from Java.com