GOT QUESTIONS ABOUT CORRIDORACCESS?
What is the CorridorAccess service?
Who should use the CorridorAccess service?
How does CorridorAccess work?
Why should I use the service?
How much does it cost to obtain a CAR?
Are all Road Authorities covered by the CorridorAccess service?
Can I edit my account details?
Can I set default settings for each enquiry?
What if I cannot find the location I am looking for?
Which drawing tool should I use?
When you perform a search the map will be automatically positioned with a cursor at the centre of your map. You will then need to use drawing tools to designate your site on the map. There are three drawing tools available:
Line - The Line tool allows you to draw a line to represent your activity.
Area(Polygon) - This tool is used to draw the outline of an area.
Circle – At the centre of your site click and drag outwards, this will result in a circle being drawn to cover your site.
Important: when using the Line and Polygon tools, right click once each time you need to create a corner/change direction; when you’ve finished the drawing, double click to complete it.
Is there a limit to the size of a ticket which I can submit?
Yes, the size of a ticket is limited for each specific drawing tool as follows:
Line – 5km
Circle – 25m to 1km (Diameter)
I have submitted an application, what should I do now?
Details of your application and your contact information will be passed onto all Road Authorities who are signed up to the CorridorAccess service. You will be advised via email and the CorridorAccess site when your request has been received by the Road Authority. You will then receive pre-requisite documents for your review and response.
Important: you must not close any part of the road until you have had your CorridorAccess Request approved.
Can I change or cancel an existing ticket?
Once you submit your ticket the information is automatically processed and passed onto our Road authority Members. If you wish to cancel or amend your inquiry you need to call +1 203 248 2215 and request the desired action.
How will Road Authorities respond to my request?
You will be advised via email and the CorridorAccess site when your request has been received by the Road Authority. You will then receive pre-requisite documents for your review and response.
What is the Ticket Confirmation used for?
The Ticket Confirmation is your record of the Road Authorities who have had their Zones of Interest searched against your application details. A Request has been sent to each Road Authority with your contact details. When you receive correspondence back from the Road Authority you should tick them off the list.
It is very important that you make sure you receive information from all Road Authorities on the list provided before commencing any works.
A Road Controlling Authority has not responded, what can I do?
How long is the CAR valid for?
How long do I have to wait to receive my CAR?
How can I get help using the online ticket system?
Can I resubmit old enquiries?
Can I view a history of all my tickets?
REGISTRATION & PASSWORD
How do I register to use CorridorAccess?
How do I validate my email address?
Can I use the service if I do not validate my email address?
How do I login to CorridorAccess?
I have forgotten my password, how can I retrieve it?
Can I change my password?
SYSTEM / COMPUTING REQUIREMENTS
What Browsers do you support?
- Microsoft Internet Explorer version 8 and above
- Firefox version 10 and above
- Apple Safari version 5 and above
- Google Chrome version 15 and above
Do I have to use an email service?
Do I need to be connected to the Internet?
Do I need a particular screen resolution?
What is Java and do I need it?
Yes you require Java.
Java is a programming language and computing platform first released by Sun Microsystems in 1995. There are lots of applications and websites that will not work unless you have Java installed, and more are created every day. Java is fast, secure, and reliable. From laptops to datacenters, game consoles to scientific supercomputers, cell phones to the Internet.
Java is available from Java.com